Frequently asked questions
Do you ship?
Yes, to addresses in the United States, for one flat price shown at checkout. See the Shipping page for details.
How do I arrange local pickup?
Some items are local pickup only in the Houston area. After you order, we email you the specific pickup address and available times, usually within 24 hours. You can also write to us from the Contact page with your order number.
When can I pick up my order?
At a time that works for you. Tell us your preferred date and time and we will confirm.
Do I need to bring anything to pick up?
Yes, please bring a valid ID.
Is payment due at pickup?
No. You pay online when you check out. Pickup is only for collecting your item.
What if I cannot pick up by a certain date?
Please contact us as soon as you can and we will work out another time.
Is the antique clock working?
No. The Victorian mantel clock is sold as is, not working, for repair or restoration. It weighs 22.6 pounds.
Are the jewelry pieces really handmade?
Yes. They are handcrafted, so each one varies a little in color, pattern and size.
How do I contact you?
Use the Contact page or email contact@zoilinq.com.