Refunds and returns

Returns

If you are not happy with your purchase, write to us within 14 days of receiving your order. The item must be unused, in the same condition you received it.

How to ask

Email contact@zoilinq.com with your order number and the reason. We will tell you how to send the item back.

Refunds

Once we receive the item and check it, we refund the item price to the card you paid with. Refunds usually show on your statement within 5 to 10 business days, depending on your bank.

Shipping costs

Original shipping is not refunded, and return shipping is paid by the customer, unless the item arrived damaged or was not what you ordered.

Items sold as is

Antique and vintage items listed as "sold as is" (for example, items that do not work) cannot be returned unless the description was wrong. Please read the description and ask us questions before you buy.

Handmade variation

Each handmade piece is slightly different. Small differences in color, bead pattern or size from the photos are normal and are not a defect.